important things you should know
Frequently Asked Questions
To learn more about Brisca and our services, please read through our FAQs. If there’s something else you’d like to discuss further, please get in touch.
Outsourcing moves a business’s processes to another business, creating cost, efficiency and quality improvements. Our model takes simple tasks – such as bookkeeping, order processing and technology enhancements, and transitions them to our team of experts in Sri Lanka. Brisca provides fully managed outsource solutions that combine years of experience with the very best people, processes and technology to deliver outstanding results.
Brisca tailors each of our service offerings to your needs to help your business reach its growth and customer experience objectives. Our hybrid support model provides Australian based experts that work with you to understand your business and years of outsourcing experience in Sri Lanka to deliver the best outcomes. You may need help in just one area, the full spectrum, or a specifically tailored solution – every business is unique.
Each business is different. Therefore, each solution is different. The time it takes depends on your business’s goals and objectives. On average, we can typically have you up and running within a few days.
We use password-protected software systems such as LastPass to prevent impromptu access to your accounts. Your data can only be accessed from within our physical offices by our staff members, and we work from your domain so that all activity can be tracked by you.
We have a team member operating 24 hours a day, 365 days of the year, except Christmas. This ensures 100% uptime, flexibility and scalability for our customers.
Yes, we do. Our Australian-based team is a mix of executives, managers, and service specialists with years of experience helping businesses like yours through a range of transformation and enhancement initiatives.
The Brisca team is fully trained to Australian accounting standards and has experience working with accounting software such as MYOB, Xero, Sage, Quickbooks, ERP systems and more. Our staff come from diverse backgrounds in Finance, Economics, Business and Accounting.
Brisca is headquartered in Brisbane, Australia and has two offices in Sri Lanka. All our offices are centrally located in the financial district, surrounded by shopping and great restaurants, making it an attractive location for our employees. Brisca’s Sri Lankan offices are fully-managed by both Australian and Sri Lankan senior leadership who oversee all staff and provide training, support and career advancement pathways.
Each business will have its unique starting point and its own needs. Our offerings are flexible to you, and because we have a full suite of services Brisca can tailor-make a solution to suit you. Get in touch with one of the Brisca team members to learn more.
No. Each solution is tailored to your business’s requirements. We are here to partner with you the whole way. No matter how big or small your organisation is, Brisca is here to help get your finances back on track.
No. Brisca’s data centres are based in Australia with full redundancy. If our staff need access to your data, they will access it via secure terminals in the Sri Lanka offices. But don’t worry, we are completely transparent about the data we store.
We believe that customer success starts on the inside of a business. Therefore, as an equal opportunity employer, we consider every staff member part of the Brisca team, no matter where they are located. Our utmost priority is to treat our employees with respect, provide competitive wages, and go beyond our requirements as an employer.
Your offshore team are an extension of your business. Therefore, it is up to you to decide if you want a daily call, weekly report, or a quick catch up. Just know our team is always there to meet your specific reporting requirements.